Privacy Policy

1. Introduction

Desi HomeCare LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home healthcare services or visit our website.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, address, phone number, and email address
• Date of birth and social security number
• Emergency contact information
• Medical and health information
• Insurance information
• Payment and billing information

Health Information

As a healthcare provider, we collect and maintain Protected Health Information (PHI) as defined by HIPAA. This includes medical history, diagnoses, treatment plans, medications, and care notes.

3. How We Use Your Information

We use the information we collect to:

• Provide and coordinate home healthcare services
• Process payments and billing
• Communicate with you about your care
• Comply with legal and regulatory requirements
• Improve our services and quality of care
• Coordinate with healthcare providers, family members, and caregivers

4. HIPAA Compliance

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and protecting your Protected Health Information (PHI). We maintain appropriate administrative, technical, and physical safeguards to protect your health information.

You have the right to receive a Notice of Privacy Practices that provides additional detail about how we use and disclose your health information. Please contact us to request a copy.

5. Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing and claims processing
• Family members or caregivers you have authorized
• Government agencies as required by law
• Business associates who assist in our operations (under HIPAA-compliant agreements)

We will not sell your personal or health information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access and obtain a copy of your health information
• Request corrections to your health information
• Request restrictions on certain uses and disclosures
• Receive confidential communications
• Receive an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated

8. Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services may be provided to children under 18 with parental or guardian consent. We comply with all applicable laws regarding children's privacy and obtain appropriate consent before collecting information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: