Terms of Service

1. Acceptance of Terms

By using the services provided by Desi HomeCare LLC ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Desi HomeCare provides in-home healthcare services, including but not limited to:

• Personal care assistance
• Companion care
• Respite care
• Medication management
• Meal preparation and assistance
• Light housekeeping
• Transportation assistance

Services are provided according to an individualized care plan developed in consultation with the client, family members, and healthcare providers.

3. Eligibility

Our services are available to adults who require assistance with daily living activities, including seniors and individuals with disabilities. For clients under 18, services require parental or guardian consent and involvement.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your health condition and needs
• Maintain a safe working environment for our caregivers
• Treat caregivers with respect and dignity
• Provide timely notice of schedule changes or cancellations
• Pay for services according to the agreed payment terms
• Notify us immediately of any safety concerns or incidents
• Follow your care plan and medical provider's instructions

5. Payment and Billing

Payment Terms

Payment for services is due according to the payment schedule outlined in your service agreement. We accept payment via credit card, electronic bank transfer, insurance, and Medicaid waiver programs.

Cancellation Policy

We require at least 24 hours' notice for schedule changes or cancellations. Cancellations with less than 24 hours' notice may be subject to a cancellation fee.

Insurance and Medicaid

For clients using insurance or Medicaid waiver programs, we will work directly with your insurance provider or Medicaid program. You are responsible for any co-pays, deductibles, or services not covered by your plan.

6. Caregiver Conduct and Standards

Our caregivers are:

• Background checked and screened
• Trained in personal care and safety protocols
• Required to maintain professional boundaries
• Supervised and supported by our management team
• Insured and bonded

7. Limitation of Services

Our services do not include:

• Medical diagnosis or treatment (we are not a medical practice)
• Skilled nursing services
• Heavy housekeeping or home repairs
• Services requiring professional licenses we do not hold
• Care in unsafe environments

8. Confidentiality and Privacy

We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with HIPAA and applicable state laws. Please see our Privacy Policy for more details.

9. Safety and Emergency Procedures

In case of emergency, our caregivers are trained to:

• Call 911 for medical emergencies
• Contact emergency contacts as designated
• Follow the client's care plan emergency procedures
• Notify our office immediately

10. Termination of Services

Either party may terminate services with written notice. We reserve the right to terminate services immediately if:

• Payment terms are not met
• The client or family creates an unsafe or abusive environment
• Services requested are beyond our scope
• The client's needs exceed our capabilities

11. Liability and Insurance

Desi HomeCare maintains appropriate professional liability insurance. We are not responsible for pre-existing conditions, medical complications, or incidents beyond our control. Our liability is limited to direct damages caused by our negligence.

12. Complaints and Grievances

We welcome feedback and take all complaints seriously. If you have a concern about our services, please contact our office immediately. We will investigate and respond to all complaints in a timely manner.

13. Governing Law

These Terms of Service are governed by the laws of the state in which services are provided. Any disputes will be resolved in the courts of that jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

15. Contact Information

For questions about these Terms of Service, please contact us: